Eco Kauai Privacy Policy

Effective Date: November 9, 2024

At Eco Kauai, your privacy is of utmost importance to us. We are committed to protecting the personal information that you share with us when you use our services, visit our website, or interact with us in other ways. This privacy policy outlines how we collect, use, and protect your personal information and explains your rights regarding your information.

1. Information We Collect

We collect various types of information from and about our users. This includes:

Personal Information: When you make a booking, sign up for newsletters, or interact with us, we may collect personal details such as your name, email address, mailing address, and phone number. This information is necessary to facilitate services, manage bookings, and keep you informed about updates or special offers.

Payment Information: When booking services, we may collect billing information to process payments. We work with reputable third-party payment processors to handle your payment information securely, and we do not store this information ourselves.
Technical Information: When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, and the pages you view. This information helps us understand how visitors use our website and improve the user experience.
Location Information: With your consent, we may collect information about your location, particularly if you use location-based services offered by Eco Kauai. This information can help us provide tailored services for users on the island.

2. How We Use Your Information

The information we collect is used to provide, enhance, and personalize our services, improve our website, and communicate effectively with you. Specifically, we use your information for:

Booking and Service Fulfillment: To confirm and manage bookings, respond to inquiries, and deliver services.
Customer Support: To address your questions, provide support, and resolve issues.
Marketing and Communication: To send you information about our services, promotions, or updates, only with your consent. You can unsubscribe from marketing emails at any time.
Improving Our Website: To understand how our site is used, improve our offerings, and provide a more user-friendly experience.
Legal Compliance: To comply with applicable laws, regulations, and requests from legal authorities.

3. Sharing and Disclosure of Information

We take your privacy seriously and do not sell or share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as booking platforms, payment processors, and email marketing services. These partners are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services on our behalf.

Legal Obligations: We may disclose your information when required by law or in response to legal processes, such as subpoenas or court orders, or to protect the rights, property, and safety of Eco Kauai, our customers, or others.
Business Transfers: In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, and they will be required to honor the commitments outlined in this Privacy Policy.

4. Security of Your Information

Eco Kauai takes the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption technologies, and regular security audits. However, no system can be 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, such as fulfilling services, complying with legal obligations, or for other legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the right to access, update, and delete your personal information, as well as the right to object to or restrict certain types of data processing. Specifically, you can:

Access and Correction: Request access to your personal information and correct any inaccuracies.
Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out of Marketing: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us at (808) 652-0106.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand user behavior, and improve our services. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can manage your cookie preferences through your browser settings, though this may impact certain features on our site.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that Eco Kauai is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Eco Kauai
6670 Kahuna Rd, Kapaa, HI 96746, United States of America
Phone: (808) 652-0106

Thank you for trusting Eco Kauai with your personal information. We are committed to safeguarding your privacy and delivering an exceptional experience as you explore Kaua’i’s natural beauty with us.